Privacy Policy
How vw108 Handles Your Data

vw108 ("we", "us", "our", "the Platform") is an online casino and sports betting platform accessible at vw108.cam, operated for the benefit of Malaysian players and other eligible users. We are committed to safeguarding the personal data of all individuals who access or use our services.

This Privacy Policy ("Policy") describes how vw108 collects, stores, processes, discloses, and protects personal data in connection with the Platform. It applies to all registered account holders, visitors to the website, and any other individual whose personal data is processed by vw108 in connection with its services.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, payment information, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means vw108, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of vw108 under a contractual arrangement.
• "KYC" means Know Your Customer — the identity and age verification process required to comply with anti-money laundering and responsible gambling obligations.
• "Cookie" means a small text file placed on your device by our web server for purposes including session management, analytics, and personalisation.
• "Sensitive Data" means a subset of Personal Data that warants enhanced protection, including government-issued identification numbers, financial account details, and biometric data.

vw108 collects Personal Data across several categories, depending on how you interact with the Platform:

vw108 collects Personal Data through the following mechanisms:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies when you access or interact with the Platform. See Section 10 for details on our cookie practices.
• Payment processors: Transaction confirmation data and payment method identifiers received from our approved payment processing partners when you make deposits or withdrawals via methods including DuitNow, FPX, Touch 'n Go eWallet, and others.
• Third-party identity verification providers: Identity and document verification data from our KYC service providers, used to confirm your identity and age as required by our responsible gambling obligations.
• Third-party fraud and risk tools: Device fingerprinting, geolocation, and behavioural signals from fraud prevention services used to detect multi-accounting, bot activity, and other prohibited conduct.

vw108 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and vw108 — including account creation, transaction processing, and providing gaming services.
• Legal obligation: Processing required to comply with anti-money laundering regulations, age verification requirements, tax obligations, and any other applicable legal duties.
• Legitimate interests: Processing necessary for vw108's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring, and service improvement — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where you have provided express consent to specific processing activities, such as receiving marketing communications or the use of optional analytics cookies. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

vw108 uses the Personal Data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your player account, including login authentication and account security.
• Transaction processing: Processing deposits in MYR via your chosen payment method (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, or USDT TRC20) and fulfilling withdrawal requests.
• KYC and age verification: Verifying your identity and confirming that you meet the minimum age requirement of 21 years old before permitting withdrawals or processing large deposits.
• Fraud and security: Detecting and investigating suspected fraud, money laundering, multi-accounting, collusion, and other prohibited activities.
• Responsible gambling: Monitoring usage patterns to identify signs of potentially harmful gambling behaviour, administering self-exclusion requests, and enforcing deposit limits set by users.
• Customer support: Responding to queries, resolving complaints, and maintaining records of support interactions for quality assurance and dispute resolution.
• Legal and regulatory compliance: Meeting our obligations under applicable anti-money laundering laws, data protection regulations, and any lawful requests from regulatory or law enforcement authorities.
• Platform personalisation and improvement: Analysing usage patterns to improve the platform's functionality, game library, and user experience — including tailoring content such as sports betting markets to reflect your interests (for example, surfacing Liga Super Malaysia or EPL odds prominently for Malaysian users).
• Marketing communications (consent-based only): Sending promotional offers, bonus notifications, and platform updates via email or SMS — only where you have expressly opted in. You may unsubscribe at any time.

vw108 does not sell, rent, or trade your Personal Data to third parties. We may share your data only in the following limited circumstances:

• Payment processors: We share financial data with our approved payment processing partners (including e-wallet operators and FPX-connected banks) solely to process deposit and withdrawal transactions. These parties act as Data Processors under contractual agreements that restrict their use of your data to specified payment purpose.
• KYC and identity verification providers: Identity documents and verification data are shared with our contracted KYC service providers for the sole purpose of verifying your identity and age. These providers are bound by strict data handling obligations.
• Fraud prevention and risk services: Technical and behavioural data may be shared with fraud prevention tool providers to detect and prevent prohibited activity on the Platform.
• Legal and regulatory authorities: vw108 may disclose Personal Data to courts, regulators, law enforcement agencies, or other public authorities where required by applicable law, a lawful court order, or a legally enforceable regulatory request.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or part of vw108's business, your Personal Data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

vw108's primary operations and data storage infrastructure are maintained in secure data centre facilities. Where the use of third-party service providers necessitates the transfer of Personal Data outside Malaysia, vw108 ensures that appropriate safeguards are in place to protect that data, including:

• Contractual clauses that impose equivalent data protection standards on the receiving entity;
• Limiting transfers to jurisdictions with recognised adequate data protection frameworks;
• Requiring third-party processors to adhere to security standards comensurate with those applied by vw108 domestically.

You may request further information about the safeguards applied to international data transfers by contacting the vw108 support team at [email protected].

vw108 retains Personal Data for no longer than is necessary for the purposes for which it was collected, subject to the following minimum retention obligations:

• Account and identity data: Retained for the duration of the account's active status and for a minimum of 5 years following account closure, in compliance with anti-money laundering and responsible gambling record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of the relevant transaction, as required for financial and regulatory compliance.
• KYC documents: Retained for a minimum of 5 years following the completion of the KYC process, or 5 years following account closure, whichever is later.
• Customer support communications: Retained for a minimum of 2 years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Technical and usage data: Typically retained for 12 to 24 months from collection, unless a longer retention period is required for security or fraud investigation purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with vw108's internal data destruction procedures.

vw108 uses cookies and similar tracking technologies (including local storage and session tokens) to operate and improve the Platform. The categories of cookies we use are as follows:

vw108 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies. You may manage your cookie preferences via the cookie settings panel available on the Platform. Restricting analytics cookies will not impair your ability to use any core platform functionality.

vw108 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data exchanged between your browser/app and vw108's servers is protected using TLS 1.2 or higher (256-bit SSL). Connections to the Platform over unencrypted HTTP are automatically redirected to HTTPS.
• Encryption at rest: Sensitive data stored on vw108's systems — including KYC documents, financial data, and government ID numbers — is encrypted using AES-256.
• Access controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All internal access to sensitive data is logged and audited.
• Two-factor authentication: Available to all players and mandatory for staff accounts that handle Personal Data.
• Penetration testing: vw108 conducts periodic security assessments and third-party penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, vw108 will notify affected individuals without undue delay and report the incident to the relevant supervisory authority as required by applicable law.

Whilst vw108 takes all reasonable steps to protect your Personal Data, no security system is completely impenetrable. You are responsible for maintaining the confidentiality of your own account credentials. vw108 will never ask for your password via email, live chat, or any other communication channel.

During registration and as part of the KYC process, all users are required to confirm that they are at least 21 years of age and to provide documentary proof of age. Where vw108 discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years old, the account will be immediately suspended, all funds will be frozen pending investigation, and the matter will be referred to the relevant authorities where legally required.

Parents and guardians who become aware that minor has created an account on vw108 should contact us immediately at [email protected] so that appropriate action can be taken without delay.

Subject to applicable law and any overiding legal obligations on vw108 (such as mandatory data retention for AML compliance), you hold the following rights in respect of your Personal Data: